Ana Acosta

With more than 15 years of work at Casa Batlló, Ana María Acosta, born in Colombia but with mediterranean soul, has explored every corner of the museum, training and growing alongside it. As the mother of a neurodivergent child, she turned her personal experience into inspiration to lead, accompanied by team that works in a horizontal manner, an innovative employment project for neurodivergent people, one of the legacies she is most proud of and that has demonstrated that another model of organization is possible. 

Ana is a lawyer and has developed her career with master's degrees in culture, museology, international relations, labor relations, and creative writing.

At NEMO’s European Museum Conference 2025, Ana Acosta will join the panel "Building resilience: Toward a culture of care" on Tuesday, 28 October.  

Presentation abstract: 

Wellbeing as culture: Inclusion and care at Casa Batlló 

At Casa Batlló, staff wellbeing is central to how we work and decide together. Guided by non-violent communication and a horizontal, teal structure, we cultivate respectful relationships and shared responsibility. Our neurodiversity project, integrating over 100 neurodivergent colleagues, has reshaped protocols, practices, and visitor interactions while deepening inclusion. This approach shows how embedding care and resilience in daily operations strengthens both people and organisation. 

Anders Kühnau 
Anders Kühnau