Małgorzata Zając explained how a 360⁰ approach, which is achieved by incorporating visitor research from an early stage, effectively helps design all steps of exhibition development; from the underlying concept, through language formulation, communication strategy to visitor experience. By involving the visitor in each step, the final exhibition will be understandable and attractive to visitors without sacrificing curatorial ideas.
The 360⁰ approach is illustrated with a case study of an exhibition for families.